Please find some of the Frequently Asked Questions below.
For more help and support, please email HHBooking@leeds.gov.uk
How do I register my child/ children?
What you need to do:
- Create an account
- Set up your account by creating a username and choosing a password
- Add your child to the system
- If you have more than one child, complete a form for each of your children
- Please allow at least 3 working days for us to verify your child's registration details
- That’s it! You’ve signed up ready for booking!
- No internet? Just visit your local community hub or library, or a local provider holding activity sessions as they can help you sign up.
You can book onto activities before the holidays start.
The Healthy Holidays Programme takes place over the main three school holidays - Easter, Summer and Christmas. Activities will be listed on the 'Activities' page once bookings are open.
Is this site available in different languages?
It is! There's a 'Translate to' button on the top left of this site. Please click the drop down and select your preferred language.
Is my child eligible to attend Healthy Holidays?
If your child(ren) receives ‘income related’ free school meals and are in reception to year 11 they are eligible to attend any of the activities on offer as part of the Healthy Holiday scheme. You can check your eligibility and how to apply for free school meals here.
Children in reception, year 1 & 2 who receive free school meals under the government’s universal free school meal provision are not eligible to attend these activities.
Other qualifying criteria
There is a small amount of flexibility to provide places to children who are not eligible for benefits-related Free School Meals, however numbers are extremely limited. These places are allocated on a referral basis and are aimed at targeted cohorts.
Do I have to create an account to be able to book activities for my children?
Yes, you will need to create an account. This includes making up a username, providing your email address and then creating a password. Once this has been created an email will be sent to you which you need to confirm to verify your account. You can then add your child(s) details on to the website. Your child's eligibility will be checked, this should take at least 3 working days. Once this is complete you can start making bookings as soon as activities are available.
I have completed a form for my child but can't book on to any available activities
Please ensure that once you have added your child on to your account that you allow our team time to check the child's details and confirm eligibility to income related free school meals. This can take up to 3 working days. Once we have completed these checks you will receive an email from us to confirm this. You will then be able to book your child on to the available holiday activity. If you have added your child and not had a confirmation email from us please contact us by email on HHBooking@leeds.gov.uk so we can look into this.
I have forgotten my username/password and can't log on?
If you know what username you have signed up with you can use 'forgot my password' and an email link will be sent to you to reset this. Please check your junk/spam folder for this email. If you do not know what your username is please contact the team by email on HHBooking@leeds.gov.uk so we can help you.
My child(ren) has a medical condition/an allergy or special dietary requirement/special need or disability. How do I make the Healthy Holidays scheme aware of this?
Please provide all appropriate details on your child(ren)’s registration form.
My child's details have changed, how do I update their registration details?
It is really important that you let us know if any details relating to your child, including contact details, have changed. You can do this by going into the 'parent' tab on the task bar, and then 'manage children' and selecting the child's details you want to update.
On the home page of the website, click on ‘My Bookings’ to find a list of the activities you have booked for your child/children.
You can review and cancel any of your booked sessions by going to the ‘My Bookings’ section on the website. Please cancel your booking as soon as you know you can no longer attend so that another child can have the opportunity to take part instead.
What if I book on to a session but do not turn up?
If you/your child has booked on to an activity session and you do not turn up for three sessions within that holiday period, and have not made attempt to cancel your booking or got into contact with the activity provider, your remaining bookings could be cancelled. We would really appreciate where possible for you to cancel your booked session as soon as you know you are unable to attend. You can manage your bookings by going into 'my bookings' and cancel your booked session
Each child needs to be added onto the site before you can book them on to activities. Complete a form for each child. Once each child has had their eligibility verified, you can book them onto activities.
The Healthy Holidays scheme is for children aged 5 – 16 year olds who are eligible for income related free school meals (or other qualifying critera). Please check individual activity descriptions for details about specific age ranges for your chosen activity. Holiday clubs and activities are for specific ages.
Every holiday or activity provider are delivering on different dates, to different age groups, some for families and children with special needs and disabilities, others where adult supervision is required. Please read all the activity details so you can book your child(ren) on the right session.
Can I book my child on more than one activity at a time on the same day and see which activity they would prefer to attend on the day?
No, if you book multiple activities at the same time another child will miss out. Our booking system does not let you make multiple same day bookings as we would like to give the opportunity for as many children to take part in these holiday activities as possible.
What are credits, and how many do I have?
Each child has 4 credits for the Easter holidays, 20 credits for the summer holidays, and 4 credits for the Christmas holidays. Each credit is worth one day of activity. If you cancel within 24 hours of a booking, the credit will not be returned, but if you cancel more than 24 hours of a booking, the credit will be returned.
Why have my previous holiday bookings disappeared?
After each holiday period, the previous holiday's bookings will be cleared from your account (so in October, the summer bookings will disappear). This is to allow the credits to refresh for the next holiday period.
What will happen with the information I provide about my child to the activity providers?
The General Data Protection Regulation and the Data Protection Act 2018 allow us to hold information about children and families as part of our duty to support families.
However, the law says we must:
Only hold information that we need for the delivery of the programme
Only use the information for that reason
Make sure the information we hold is accurate
Keep the information only for as long as it's needed
Make sure we only use the information lawfully and not breach your rights as the owner of this information
Keep the information secure at all times
Organisations we work with will work within GDPR as above. They will only need to share anonymised data with us to allow us to evaluate the success of the programme to report back to central government.
I want to be part of the Healthy Holidays scheme as a provider or delivery partner - how do I do this?
If you are interested in helping our families in Leeds and can provide activities and/or meals for school aged children and young people for income-related free school meals during Easter, Summer and Christmas/ school holiday periods, please email Healthyholidaysteam@leeds.gov.uk
Other questions or need help?
You can email HHbooking@leeds.gov.uk with any questions and one of our team will respond within three- five working days.